Before booking a table, please read our booking policies:

Bookings FAQ

Accessibility:

Regrettably, the restaurant is not accessible by ramp for wheelchairs.  As toilettes are in different levels, these are not wheelchair accessible.

Dietary & Allergies:

Please make a note of any dietary and allergy requirements when booking a table. We will do our best to cater for all requirements but due to the nature of our cooking, we can't always accommodate very specific requests. Our kitchen manipulates flour and nuts so traces of these are present in our food.

Payments:

We will only be accepting card payments at Tlaloc.  We are a cashless business.

Groups:

Due to the nature of our space, food preparation and demand, we are unable to accomodate groupls larger than 4 guests.  Please send us an email to inquire about a group booking and we will do our best to accomodate you. 

Dogs:

Well-behaved dogs are very welcome at Tlaloc.

Children: 

We are delighted to welcome families at Tlaloc, but we also believe in giving adults a space to relax! For this reason, our restaurant is 13+ only.  Due to the nature of our cooking, kids menus are unavailable as well as high chairs. Prams need to be parked outside.

Confirmation of Booking:

Your booking will only be regarded as confirmed upon receipt of our booking system. The General Manager will confirm your booking by phone a few hours before your arrival.
Any changes to the booking details must be made by phone and confirmed by our General Manager. These changes will be of no effect unless acknowledged by Tlaloc.

No Shows:

We will hold your table for a maximum of 15 minutes. No exceptions!

A fee of £15 per person will be automatically deducted from your payment details. 

Any amendments to guest numbers must be informed by the customer by phone to our General Manager with at least 72 hours prior to your booking.

Tlaloc reserves the right to charge the no show fee for the full number of people booked if we have not been provided with notice of a reduction in numbers.

Tlaloc commits to try its best to accommodate any increase in numbers and will charge accordingly for providing this service, but cannot be held responsible for failure to accommodate any change.

Cancellation and Changes by the Customer

Should you need to cancel your booking, please give us a call as soon as possible and no later than 72 hours prior to your booking. 

Any cancellation made by you must be acknowledged on the phone by our General Manager.

In case of cancellation by you with less than 72 hours’ notice, or a ‘no show’, Tlaloc will charge the no show fee per person of the booking by by way of cancellation charges.

If you wish to change the date of your booking within the 72 hours’ notice, no fee will be charged. Where less than 72 hours’ notice is given, we will try to accommodate your party where space is available. The no show fee will be  at the discretion of Tlaloc. Rescheduling of a booking will only be permitted once.

Cancellation and Changes by Tlaloc

Tlaloc shall be entitled to cancel your booking and shall not be liable for any failure or delay in performing its obligations under this agreement where that failure or delay results from any cause that is beyond Tlaloc's control. Such causes include, but are not limited to: power failure, strikes, lock-outs or other industrial action by third parties, terrorism, riots and other civil unrest, fire, explosion, flood, storms, epidemic or other natural disaster, or any other event outside of Tlaloc.

In the event of cancellation by Tlaloc, no fees will be charged.

Tlaloc is entitled to cancel your booking if you are in breach of any of these terms and conditions. 

Tlaloc reserves the right to refund any fees paid for the booking where such breach is discovered less than 72 hours prior to your booking.

Prices

 A 10% discretionary service charge will be added to the final bill, however,  this remains at your discretion.

All prices are current at the time of going to print and include VAT and/or other government taxes where appropriate. 

Tlaloc reserves the right to amend prices and take into account any charges in the rate of vat and other taxes.

Governing Law

These terms and conditions shall be governed by the laws of England and English courts shall have exclusive jurisdiction to hear and determine any dispute, action or claim that may arise out of or in connection with them.


Contact Us

07742 067 293

info@tlalocbrighton.co.uk

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